AMS SAP RE-FX Support to a telecommunications company with more than 70.000 active contracts.
CONTRACT MANAGEMENT, AMS SAP RE-FX, TELECOMMUNICATION
The Client
Our customer is an essential telecommunication company based in Europe and one of the world's largest telephone operators and mobile network providers. The company has more than 103K employees and operates in more than 30 countries around the globe.
Qiado was invited to support an important client in making their SAP RE-FX CLM work adequately and without major limitations for the Business Users. The goal of the project is to offer Application Management Services for all SAP RE-FX activities to ensure that the financial statements are correct for Lease accounting.
The main Application management activities were:
Level 1 & level 2 support for Business users that covers support in Contract Management and support for Financial Analysis
Communication with the responsible team for Level 3 support
Testing after corrections and new developments.
AT A GLANCE
This project is focused on filling business roles. Still, our team highly manifested expertise with:
Technical Approach
Business Results
This is a project still ongoing, however, until now we have successfully supported several wins, including:
Be the main point of contact for all SAP RE-FX issues related and beyond - technical & accounting-wise:
Contract management mass changes
Mass correction of lease valuation
Month-end-closing support
Support for bug fixing and new developments
Redirection to the correct spokesperson
Point of Contact
Proactive identification of technical and accounting issues impacting a high number of contracts, when the issues were still not identified by Business.
Issues identification
Provide technical ad-hoc support for S4/HANA migration, based on a strong knowledge of the current InLife processes.
Guidance to S4/HANA
Creation of technical and expertise documentation and sharing it with the client´s team.
Documentation
